NURTURE AND MEDIATE A NEW RELATIONSHIP IN THE BUSINESS FIELD WITH US
Make a long-term relationship with us and take a new step towards better account management.
Why Account Management?
As the permanent customers provide more profit than the new clients, long-term business success depends on delivering pleasant customer experiences and boosting customer retention. Moreover, long-term customers are more likely to buy more from the company and refer additional customers, thereby lowering operating costs.
You can see the numbers to decide why is account management important:
▪️ 40% of B2B customers who are very satisfied with their account managers are fully engaged
▪️ 61% of companies in a study found strategic account management or key account management programs to boost revenue and customer satisfaction.
Our Practices for Strategic Account Management
At WriterOnRent, we make sure that your organization is known for its relations with its clientele. Our foolproof strategic account management makes things run on a whim.
Team of Dedicated Account Managers
Trust a team over a sole individual for account management. Our personable and analytical account managers build rapport with customers and communicate fluently to enhance client satisfaction.
Proper Selection Criteria
We employ strict standards to determine worthy accounts, considering factors such as growth potential, revenue potential, solvency, cultural fit, and more.
Polished Handoff from Sales
A well-documented handoff from our sales team to account management ensures optimal results. We maintain formal communication with customers through emails and phone calls.
Thorough Customer Profile
Understanding your customers is key to success. We categorize clients based on their backgrounds, distinguishing crucial customers from others.
Proper Needs Assessment
We help you assess opportunities for partnerships and collaborations with leading brands and organizations, planning for long-term success.
Strategic Plan and Proposal
Our detailed proposals include strategic recommendations, potential partnerships, creative solutions, resource requirements, and specific short-term and long-term goals.
Scheduled Meetings
We schedule important discussions that can prove vital for the organization and develop a sense of strong communication between the two parties. It clarifies several discussions that cannot be explained virtually.
Timely Performance Monitoring
We measure and evaluate performance promptly, ensuring progress and providing insights for further improvement. Keeping progress records helps your organization study the amount of progress that has been made.
The WriterOnRent Difference in Account Management
At WriterOnRent, we have always been customer-oriented and built strong relationships with our clients. Regardless of your working background or industry, your value is of utmost importance to us.
Our commitment to customer satisfaction goes beyond mere transactions—it’s about building enduring relationships. We develop strategies so that our partners can join hands with us for a long-term relationship. In addition, we follow a straightforward yet effective approach to deliver the best for every task you entrust to us.
Moreover, we believe all our clients come under key accounts. With this strategy, we have met our annual business objectives and have ensured long-term viability, consistently enhancing customers’ value. So, join hands with us and let us help grow your businesses.
Let’s CONNECT & DISCOVER how our expertise can ELEVATE your business
Ready to elevate your business growth? Join us on this exciting journey of transformative account management—where every relation is a step towards your brand’s success!
FAQs
What is Account Management?
Account management is the process of providing consumers with service, support, and improvement opportunities to boost their consumption of a product or service while also maximizing customer retention, cross-sell, and upsell chances. Account management is a post-sales process that focuses on developing and maintaining client relationships. Unlike traditional sales roles, which are short-term and focused on gaining the customer’s business, the account manager serves as a long-term liaison.
How important is building an account management team for firms?
Building a strong account management team is crucial for firms to boost client retention. Account managers are your clients’ main point of contact once the sales team has won them over. They are essential for resolving client conflicts, making effective communications with sales and customer service, and knowing the client’s goals and problem points. Account managers significantly impact a client’s experience with your company. Effective account management improves a company’s performance by keeping a customer-oriented mindset.
What are the major goals of account managers at WOR?
At WOR, account managers have two major goals: to maintain and expand our clients’ businesses. Our team controls your sales process, planning for business continuity, and maintaining consistent customer connections. Through efficient account management, our managers can constantly manage the best client accounts by applying proper rapport-building techniques and new resource collection practices.